You are only allowed to participate if you are at least eighteen (18) years old or of legal age as determined by the laws of the country where You live (whichever is higher). Please do not hesitate to contact us if you run into any issues with this or any other casino in the future. Due to the aforementioned reasons, this complaint will now be rejected. The maximum allowed bet for wagering the bonus is 2 EUR.
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I will now transfer your complaint to my colleague Peter (email protected) who will be at your service. I think I know how our complaint resolution center operates. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
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- Its tiered welcome package offers moderate match bonuses and free spins with fair 25× wagering, striking the right balance between generosity and playability.
- An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
- The mobile interface retains full functionality while optimising navigation for touchscreen devices.
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- The Complaints Team had attempted to resolve the issue by contacting the casino for clarification on the account closure and sought cooperation to address the complaint.
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- Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
- Bonus amount is non-cashable and will be removed from the amount of your withdrawal request.
- Select Neteller from the payment options, enter your deposit amount (minimum is usually €10), then you’ll be redirected to Neteller to confirm.
- At the very least, my deposit is refunded, or a partial goodwill payment is made.
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- Only the Evolution tables are in the list of available games but it is totally fine as all the popular options such as – blackjack, roulette, baccarat, and show-style games are available.
- I successfully built my balance to €919 and requested a withdrawal.
It offers a total of 600% in bonuses, capped at an impressive €10,000. If the casino decides to react, we will reopen the complaint and you will be notified by email. However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach. We would like to ask the casino to reply to this complaint. Consequently, the complaint was marked as “unresolved,” with the hope that the casino’s rating decrease might prompt a response in the future.
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